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francisca Z
1 reviews | Active since Nov 2017
16 Nov 2017, 08:40
Bad service
I paid for my phone on the 13th Nov now m being told i short paid yet they gave the amount owing n their lehal team MTNVVM Number is forever engaged they say their turnaround time its 30 days so now must wait for that nooo
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MTN South Africa's replyOfficial
16 Nov 2017, 17:45Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply16 Nov 2017, 17:45
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,