nM
nthabeleng M
1 reviews | Active since Nov 2017
15 Nov 2017, 11:14
bad service
hi
kindly note that i have a situation where by i cannot receive notifications ,messages.sms's but i can send out ,i've been calling this what so called mtn call centre ,i just feel a shame on how they get paid because they don't even care about their customers they were suppose to volunteer because it seems like they dont get paid ,from the supervisor to the agent you cannot feel the difference they are all stupid and not profession i logged my query many times but they just act as if everything is fine ,they didnt help they always hide about technicians ..am still seeking for help even today .....
regards
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MTN South Africa's replyOfficial
21 Nov 2017, 06:06Dear Ntabeleng,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself & MTN to *** so I can review your current situation and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply21 Nov 2017, 06:06
Official
Dear Ntabeleng,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself & MTN to *** so I can review your current situation and find a suitable outcome.
Looking forward to hearing from you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,