VK
Veronica K
1 reviews | Active since Nov 2017
08 Nov 2017, 14:23
BAD SERVICE
Dear Peter Used you succesfully in the past. Now I need your help again PLEASE ! Took my NEW Cell (29 Days old) to Malmesbury Branch to check because IT DID NOT want to re charge. Experienced total bad attitude: Unprofessional - Bad attitude-and was chewing bubblegum into my face. Left unsuccesful . Went to Sumsang Head Office Canal walk. Another BAD experience- unhelpfull /unfriendly Paid R228 for NEW phone to be checked !!! Told me will be fixed inn 3 -4 working days. Gave it to them 26 OCTOBER 2017 Last week they phoned ask if I've received QUOTATION for fixing !!! (self damaged ??) THEY MUST FIX EXCHANGE OR CANCEL MY ACCOUNT PLEASE.
Wait to hear from you soon.
Friendly Regards Veronica
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
14 Nov 2017, 06:18Dear Veronica,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself and MTN so I can review this matter and resolve as soon as possible. Please email the correspondence to ***
Looking forward to resolving this matter for you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply14 Nov 2017, 06:18
Official
Dear Veronica,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Will you be able to forward me the correspondence between yourself and MTN so I can review this matter and resolve as soon as possible. Please email the correspondence to ***
Looking forward to resolving this matter for you.
Thank you,
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
VK
Veronica K's updateReviewer Update
07 Dec 2017, 14:38Since I received a email from Willem Loots on 16 NOVEMBER !!
Have not any reply from him on my reply to him.
MY CONTRACT MUST BE CANCELLED WITH IMEDIATE EFFECT !!
CONFIRM
VK
Veronica K's update07 Dec 2017, 14:38
Reviewer Update
Since I received a email from Willem Loots on 16 NOVEMBER !!
Have not any reply from him on my reply to him.
MY CONTRACT MUST BE CANCELLED WITH IMEDIATE EFFECT !!
CONFIRM