DH
Dane H
1 reviews | Active since Nov 2017
03 Nov 2017, 20:58
Bad Service
I upgraded my contract via MTN direct October 2015 and to this day i have not received my new cellphone. For the past two years i have been calling MTN direct and sending emails but all they do is promise me that a supervisor will contact me which never happens.
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MTN South Africa's replyOfficial
07 Nov 2017, 10:14Thank you for your post.
We sincere apologized for any inconvenience incurred.
Upgrade was one 21-10-2015.
Our delivery company confirmed that the parcel with order number *** was returned.
Pre-order was done with order number *** was sent out again and this order was returned again on the 4-12-2015.
The upgrade was billed for promo fee with the upgrade from November 2015 to October 2017, due to the device not received the account will be credited for the promo fee charges , credit of R3,696.06 (vat included) will be passed to the account.
The account balance is now R 420.00, please make payment to clear the account. If the credit reflect against the account before the payment is done the credit for R3696.06 will be used against the balance of R420.00. The difference will be refunded back to you.
Please visit any MTN store to assist you with the upgrade. The contract expired 2017-10-21. The promo service is removed.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply07 Nov 2017, 10:14
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Upgrade was one 21-10-2015.
Our delivery company confirmed that the parcel with order number *** was returned.
Pre-order was done with order number *** was sent out again and this order was returned again on the 4-12-2015.
The upgrade was billed for promo fee with the upgrade from November 2015 to October 2017, due to the device not received the account will be credited for the promo fee charges , credit of R3,696.06 (vat included) will be passed to the account.
The account balance is now R 420.00, please make payment to clear the account. If the credit reflect against the account before the payment is done the credit for R3696.06 will be used against the balance of R420.00. The difference will be refunded back to you.
Please visit any MTN store to assist you with the upgrade. The contract expired 2017-10-21. The promo service is removed.
Kind Regards,
Alice van der Merwe
Best regards,