1 reviews | Active since Nov 2012
Bad Service
Phone 2 Times, on phone for 30 minutes before someone answers, ask security questions and my 3 contract numbers, phone disconnect and nobody phones back, phoned again and ask for amounts to cancel contracts, the amounts over the phone and the email isn't the same, phone again to confirm the amounts, same company but amounts is different from the previous consultant and email, while I was speaking after the forth time, phone went off again, and still nobody is phoning back. Worse service and cant wait to cancel all my contracts.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online and the confirmation of the account details: A***
The retentions department has confirmed the down below early termination fee is correct:
1.
Cell Phone Number: ***
Expiry date: 2018-01-17
Early termination charge R 76.64 + 14% = R 84.99
R 0.00 Current balance
R 84.00 Unbilled invoice
Estimated Total=R 262.79
2.
Cell Phone Number: ***
Expiry date: 2018-01-17
Early termination charge R 76.64 + 14% = R 84.99
R 0.00 Current balance
R 84.00 Un-billed invoice
Estimated Total=R 262.79
3.
Cell Phone Number: ***
Expiry date: 2018-01-17
Early termination charge R 284.02 + 14% = R 84.99
R 0.00 Current balance
R 299.01 Un-billed invoice
Estimated Total = R 622.77
Payment should be made to the below account, prior to the cancellation of the contract. You may then contact us after 48hrs when payment is reflecting to get the contract cancelled.
NB: Estimated ET fees are valid for 30 days or before the next invoice date and please contact MTN after 48hrs of making payment for their contracts to be cancelled
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton***
Reference Number: Cell Phone Number
Trust that the above is all in order.
Best regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online and the confirmation of the account details: A***
The retentions department has confirmed the down below early termination fee is correct:
1.
Cell Phone Number: ***
Expiry date: 2018-01-17
Early termination charge R 76.64 + 14% = R 84.99
R 0.00 Current balance
R 84.00 Unbilled invoice
Estimated Total=R 262.79
2.
Cell Phone Number: ***
Expiry date: 2018-01-17
Early termination charge R 76.64 + 14% = R 84.99
R 0.00 Current balance
R 84.00 Un-billed invoice
Estimated Total=R 262.79
3.
Cell Phone Number: ***
Expiry date: 2018-01-17
Early termination charge R 284.02 + 14% = R 84.99
R 0.00 Current balance
R 299.01 Un-billed invoice
Estimated Total = R 622.77
Payment should be made to the below account, prior to the cancellation of the contract. You may then contact us after 48hrs when payment is reflecting to get the contract cancelled.
NB: Estimated ET fees are valid for 30 days or before the next invoice date and please contact MTN after 48hrs of making payment for their contracts to be cancelled
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton***
Reference Number: Cell Phone Number
Trust that the above is all in order.
Best regards,
Alice van der Merwe
Best regards,