1 reviews | Active since Aug 2016
bad service
hello Peter on the 23 of Sep2017 @Mtn,highveld mall,I added a data contract (R250 p/m)on existing account (R400p/m),and asked them to close my cellphone contract as it had ended.Whenever I logged into my data App I would see an amount of R1500,then I went in store to ask about it,they say it system error I must not worry.I then phoned mtn customer care,they said the money doesn't reflect from their side.Now I get an email saying end of October I must pay R1500.can mtn please phone me this matter and explain what sick joke this is.Pathetic service indeed.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that cell number *** has been cancelled for the subscription @R393.00 . The last invoice generated was for October for R1.00 for data charge.
Additional line was added to the account for cell number ***:
On invoice date 2017-10-20 you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2017-09-23 until the close of that invoice date 2017-10-20 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Credit for the connection charge will be added to the account.
The account balance R1404.11 will be debited this balance is valid.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that cell number *** has been cancelled for the subscription @R393.00 . The last invoice generated was for October for R1.00 for data charge.
Additional line was added to the account for cell number ***:
On invoice date 2017-10-20 you had pro-rata charges which means that you were first charged subscriptions fees for the days you were activated which is 2017-09-23 until the close of that invoice date 2017-10-20 you were then charged a month in advanced for the billing period.
Pro rata a billing is typical for your first month on contract and your bailing will resume to normal thereafter.
Credit for the connection charge will be added to the account.
The account balance R1404.11 will be debited this balance is valid.
Kind Regards,
Alice van der Merwe
Best regards,