JN
Jordache N
1 reviews | Active since Oct 2017
03 Oct 2017, 08:21
Bad service
We upgraded our contracts about a week ago, consultant promised some many things, to date they changed my contracts from unlimited to prepaid. When we query about this they tell us they cant do nothing about it. Terrible service!!
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MTN South Africa's replyOfficial
18 Oct 2017, 08:10Dear Jordache,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN , please accept my sincere apology for the inconvenience caused.
Kindly note our records indicate this matter has been addressed and resolved. Both contracts are on our MTN Sky & Lite packages and is active on the network.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply18 Oct 2017, 08:10
Official
Dear Jordache,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN , please accept my sincere apology for the inconvenience caused.
Kindly note our records indicate this matter has been addressed and resolved. Both contracts are on our MTN Sky & Lite packages and is active on the network.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,