1 reviews | Active since Jul 2011
BAD SERVICE
Took out a new contract but wanted to be keep my number so I did a sim swap in order to keep the number.<br> I was informed that it will take 12 to 24 hours for the new sim to be activated. Later when the old sim was deactivated and the new sim was suppose to be activated, I got an error message saying that the sim was not registered. I then called into the call centre, where i was informed that the number was completely deactivated.<br> After numerous calls and in and out by the MTN store, I am still struggling to have the number activated again. <br> I cannot even cancel the contract as the number is deactivated. <br> <br> The 12-24 hours has now turned to 5 days and still no activation.<br>
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,