Bad Service
1- I haven't been able to phone out or use data (whatsApp, internet etc) since Thursday!!. I get a message that my number has "been barred to companion pay-as-you-go customers" It came back for two hours Thursday afternoon and then nothing. None of the enquiry operators could help. All they said is that this has been happening a lot! they took down my number and every time said it should be resolved within 24 hrs (which is totally unacceptable). It is now 96 hours later and I still cannot phone out. This is my business phone
2- I tried to arrange for a duel sim card on 19 or 20 Sept and even after going into the Brooklyn MTN store twice is still have not been activated 14 days later
3 - I requested MTN to activate my roaming so that I can use it travelling in Europe in July this year - it still hasn't been activated!
I have been a customer of MTN from about 1995 - Its time to make my move to another service provided. Service these days stinks!!
Dear Menno,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we have refreshed your service on the MTN Network. Please reboot your device and test. Let us know of the outcome.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Menno,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note we have refreshed your service on the MTN Network. Please reboot your device and test. Let us know of the outcome.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. As with any business like ours, the greatest advertising we can have is word of mouth from a satisfied customer. It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Yours in service,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,