1 reviews | Active since Sept 2017
Bad service
I bought data on my account thru the call center. I recieve my data buddle and 10 min later the suspend my service cause i reach my credit limit... After 5calls a hours without use of my phone the one phone was reconected... Three days later and my other two phones are still not reconected. If MTN make the mistake and fix it after the first call i will understand.... Im with MTN for more than 20 years... Maybe i should change to a service provider thats compatant. How much longer should i wait to have my phones connected
Good day Johan,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to confirm that you all your lines are active now. For the inconvenience caused as our valued customer we will be giving you one month free subscription to the value of R578.48.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Johan,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to confirm that you all your lines are active now. For the inconvenience caused as our valued customer we will be giving you one month free subscription to the value of R578.48.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,