BAD SERVICE

I took out a contract with MTN Direct for two tablets for R48 a month in June. I had problems for a week to get the cell numbers activated. Which according to them it should take 2 to 24 hours to be done. Then I noticed that my bank account number was wrongly captured on the contract. I had to go to the MTN Shop to fix my bank account. I was informed that my first debit order will go off in Sept 2017. It did not and I phoned MTN to find out what the problem is. Still my bank number was wrongly captured after my visit to the shop so my debit orders could not go off. I then noticed most of my details on the contract are captured incorrectly. My Home address my email address, my work place.... That is also the reason why I did not receive any Invoices or statements for the outstanding amounts. After requesting my statements I noticed that there was extra costs billed on my account that I did not have any access to or used. I did not agree to any open account or any credit on my account. I requested to take out a contract for R48 per month according to the advert on MTN website.

I have been in contact with the contracts customer care centre since the 4 Sept. REF ********** 99 I spoke to Chanelle the supervisor there that said to me she won't be able to assist me I need to phone MTN Direct She will only be the messenger in between. I phoned ********** several times during normal working hours. I held on the line for 7 min to 10 min and no one answers the call. I have now been billed for 3months the same charges which I don’t have any access to any internet services but still I am charged for… I phoned 18 Sept again and just to find out that my ref no on the 4 Sept was just a number nothing was actioned there.. Spoke to another supervisor Thabelo. REF: 1- ********** 6844 He said a MTN Direct person will contact me and he will log a account query. No one has phone me to date. I received my Sept invoices and still I was charged with internet service that I did not have access to.

I am so disgusted with MTN Service and have had problems since that start of my contract. Now my service have been disconnected because there is no payment. Because people can't read numbers to fix my bank account number for debit order. I need to pay extra debit order admin fees as well. I have done a payment for the July and Aug invoices for R200. That is what the account should amounted to for the two months.

. It seems that the call centres employees are only there to fill the empty chairs on the office.