BAD SERVICE

I am really unhappy with the service I got from MTN and never got help since called the customer centre on Friday till now. On Thursday someone did s sim swap and access my bank account and did *****. The bank notified me that there was a sim swap done which I was not aware of as thought there was a problem with network..Went to the bank to open a case of ***** and the bank ask me to go to Mtn to sort the matter of sim swap which MTN failed to help me so far. Went to MTN Eastgate and explained the matter and they told me that they are going to do a sim swap reversal which according to them they did and it failed which they advised me when I was asking a follow up on Saturday. They suggested that I must do a sim swap as sim swap reversal failed .I bought a new sim card on Saturday to do a sim swap and was told it will take 2-24 hrs for the sim to be active. After 24 hrs made a follow up and was told that they have escalated the problem to the manager and she/he is off.i just lost my temper as been taken from pillar to post without any help then requested to speak to the Manager who tried to assist and told me that the sim card is not RICA I need to RICA the sim card then they will be able to assist. This morning I called to lay a complain of poor service and someone again tried to help me and she told me that the sim card is RICAred and cannot be able to assist me as she need to escalate the query to the Manager. The bank cannot get hold of me for an update on the ***** case as we were told that the number will be active in 24hrs and its been 3 days now.so now I have to wait again for another manager to be able to help while I am stuck as cannot even get the SAPS case number that was supposed to be sent via SMS.Really angry and so disappointed with the service you are giving to clients as maybe you don’t treat emergency queries the way they need to be handled. I really need my sim card to be activated as soon as possible or if that cannot be done just advise so I can stop wasting my time calling the call centre which is not helping at all.I then called at 3 oclock this afternoon and was told that they cannot perform a sim swap as the card i bought from Mtn is not on the system.So i must again buy a new sim card and do a sim swap gain for the fifth time.I wont recommend anyone to use MTN .Their service really suck .they are unprofessional period.