MD
Michael D
1 reviews | Active since Sept 2017
11 Sept 2017, 14:46
Bad service
Banking information taken incorrectly and did not bill correctly. Account sent to legal and they don't answer phones or drop your call so you cannot speak to them try and get the needed information to correct your account and they ****** you around all they say is someone will call you back and noone ever does
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MTN South Africa's replyOfficial
11 Sept 2017, 15:47Dear Michael,
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management
Best regards,
MTN South Africa's reply11 Sept 2017, 15:47
Official
Dear Michael,
At MTN, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that I am very sorry.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management
Best regards,