Bad service

I got reminded why I walked away from MTN as a network provider more than 6 years ago, I app**** for a phone 2 weeks ago. After approval I got sent a text and that was it, no other form of communication was initiated from the staff, in a week I visited the store twice wanting to follow up but no one was attending to my case and no one knew what was happening. I've been told that phones are not in stock but no communication was done I had to run after them, in addition to the frustration calling didn't solve anything because I was being put from pillar to post and no customer care was considered, if MTN doesn't want my business let them speak out..