Bad service

I have experienced bad service, but the way MTN managers handle customer service is absolutely pathetic. My issue has still not been resolved and yet Quality assurance managers; who listens to calls and assesses them are calling me to find out how my services were handled instead of having the credit managers call me.

I have been requested to submit my bank statements for managers to believe that I have funds in my account, because their system shows that my account has been closed and changed to a cash order with notifying me or anything. I find it strange that they are quick to send out mails or call you when they find faults, but the minute you find a fault; you are made out to be a crazy person. I had a Manager laugh at me when requesting his name and the department he works for because I couldn't believe the disgusting manners of a Manager.

I then get told by a Manager that he wants to wrap up the call because he believes we are getting nowhere and that I do not want to listen to him. This is after he now feels that he has spent lomg enough on the call and can't deal with it anymore. What shocked me is that he is a Manager, but he couldn't give me answers, but tell me 'I don't know.'

As far as I understand when someone talks you listen, and wait until the person has paused or stopped talking and then reply, but whenever I call I get agents with attitudes who want to shout above you and tell you that you do not listen. I'm calling to have a query dealt with not to have me go through call logs and bank statements to prove what is right in front of me.

I am disappointed as a loyal customer, and have been told before that MAN has the worst service ever. I have always denied that, but now I am starting to see why people are leaving and changing networks. This is not what service should be like especially when personal information and account details are involved.