fL
firensia L
1 reviews | Active since Aug 2017
29 Aug 2017, 19:57
Bad service
I have been a MTN user for as long as I can remember but now I feel as if I should have changed networks many many years ago. Long story short MTN is refusing to assist me in stopping my contract. I have went to the stores and they claimed that they could not help me and that I had to call the 808 helpline. When I do call they put me on hold and never answer again. I am at my wits end and since everyone is complaining about their service I am definitely switching networks. After I of course get in legal help since my contract has ended and I can't seem to get through to them. I have called, mailed and went to the store. No help. I will definitely never recommend MTN to anyone. Utterly disappointed.
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MTN South Africa's replyOfficial
31 Aug 2017, 15:48Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We checked the number you have provided on this post. based on this, please note that this number is currently on Pre-paid this means that the contract has been canceled and the number migrated to current state(Pre-paid). You however have an outstanding balance of R188.99 that needs to be settled and this account will officially be closed. Please note that the current balance is due to the fact that your account has always had a balance even after the monthly payment.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply31 Aug 2017, 15:48
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We checked the number you have provided on this post. based on this, please note that this number is currently on Pre-paid this means that the contract has been canceled and the number migrated to current state(Pre-paid). You however have an outstanding balance of R188.99 that needs to be settled and this account will officially be closed. Please note that the current balance is due to the fact that your account has always had a balance even after the monthly payment.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,