Bad Service
When it was time to upgrade mtn called me,smsed me as well as emailed me to let me know I qualify for an upgrade. Uprgraded from q galaxy s6 edge to galaxy s8+. I was suppose to get a galaxy tab active with my s8+ upgrade, but the did not have in stock, it has been 3 weeks now and absolutely no galaxy tab plus no communication from mtns staff whatsoever regarding the issue, I am the one that needs to call them everyday with the promise they will phone me back and that never happens. I want to give mtn my phone back and cancel the upgrade as one of the main reasons for taking the s8+ was because of the tablet. I am not impressed.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
24 Aug 2017, 15:52Good Day,
Thank you for your email.
We apologize for the inconveniences that you have experienced because of the lapse in service. We completely understand the frustration it causes.
We have introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply24 Aug 2017, 15:52
Official
Good Day,
Thank you for your email.
We apologize for the inconveniences that you have experienced because of the lapse in service. We completely understand the frustration it causes.
We have introduced a new system that later gave teething issues and as a result customers ended having to wait for delivery of devices longer than what the process permits. We have reverted to the old system with our courier service partners. This is so we can correct the errors and try to get all customers what is due to them. This may however take a bit of time to resolve.
We apologise immensely for this matter and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience with this is highly appreciated.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
's updateReviewer Update
25 Aug 2017, 08:01Good Day
I have been waiting three weeks going for a month now.
I am leaving on vacation soon and thus one of the reasons for taking this specific upgrade.
I need the tablet before I go on vacation this is not acceptable. I do understand change is inevitable but not to the cost of your clients.
How long is this process going to take.
My patience has been there for almost a month now.
's update25 Aug 2017, 08:01
Reviewer Update
Good Day
I have been waiting three weeks going for a month now.
I am leaving on vacation soon and thus one of the reasons for taking this specific upgrade.
I need the tablet before I go on vacation this is not acceptable. I do understand change is inevitable but not to the cost of your clients.
How long is this process going to take.
My patience has been there for almost a month now.
's updateReviewer Update
07 Sept 2017, 07:43I am still waiting for the tablet... still no response or feedback from mtn...
's update07 Sept 2017, 07:43
Reviewer Update
I am still waiting for the tablet... still no response or feedback from mtn...