Bad Service

I am NOT HAPPY at all with the service I received from MTN. Even after complaining ,I still don’t get answers. I have been waiting for my feedback for 2 weeks and last night I decided to go back to protea gardens after seeing that I am not getting any feedback .Mtn staff just don’t care ,not at all .I am beginning to suspect that the wrong package given to me ,was done deliberately to their own gain and commission .I still asked if how much will my debit be ,instead no one knows ,have to wait for an sms ..Why must I wait for an sms when they need to know if I will pay R200 as per agreement ,why must I wait for an sms..What frustrates me it’s the staff was aware but no one cares to be calling me to resolve my query ,only last night when I went in ,it was resolved. Now I want know if my REFUND will be done for the extra amount that was debited or I must still make time again to go back to them and demand MY REFUND..MTN SERVICE REALLY SUCKS ,I regret making business with them. They not even apologetic as if I caused all these ,especially for them inconveniencing me with my finances as if it was my fault or I don’t know how a top up contract works ,or didn’t know what I app**** for. Especially MONDLI who promised to call me ,..to date he hasn’t called me back!