CV
Charl V
1 reviews | Active since Aug 2015
28 Aug 2015, 14:31
Bad Service
No one picks up the phones at MTN!! So then I drove all the way to MTN Beacon Bay Retail park and find that people are queuing outside of MTN. HATE MTN with a passion. MTN is the worst service provider ever!!! 20 min on the phone waiting for someone to help and one month for them to get back to me. Hate MTN!!!!
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Replies (1)
MTN South Africa's replyOfficial
28 Aug 2015, 16:28Hello CharlVermaak5683,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your handset would need to be taken to a store for a 6 month warranty assessment. The handset needs to be in the condition that you received it, with all the accessories and in the same packaging.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your handset would need to be taken to a store for a 6 month warranty assessment. The handset needs to be in the condition that you received it, with all the accessories and in the same packaging.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
MTN South Africa's reply28 Aug 2015, 16:28
Official
Hello CharlVermaak5683,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your handset would need to be taken to a store for a 6 month warranty assessment. The handset needs to be in the condition that you received it, with all the accessories and in the same packaging.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that your handset would need to be taken to a store for a 6 month warranty assessment. The handset needs to be in the condition that you received it, with all the accessories and in the same packaging.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica