BAD SERVICE

I have upgraded my handset before MTN went on strike, and I rejected the handset on delivery, Always when I call the customer care consultant will tell me that they will escalate the query to Granny Anna Malebane, and Granny will call me to sort this out , it seems as if she does not care. I even send an email complaining about this and the ref number that I got was ***, so far I have not received any call from MTN. I am tired of calling because no one seems to care instead of getting help they will pass the buck.. I want my contract cancelled and I want a refund for every cent that has been debited from my account. I have been a customer to MTN for years and this is what MTN thank me with.<br> <br> <br> <br>