MV
Mieke V

1 reviews | Active since Aug 2015

27 Aug 2015, 08:16

Bad Service

I went about 1 month ago to the Steenberg branch as I wanted to add on a Samsung Tab to my account.<br> Salesmen told me had one in stock and he would put it aside for me. I came back later to do the paperwork.<br> He called up my details and told me he needed feedback from vetting and he would have an answer within 2 days. I went back 3 days later to ask what was happening, he told me he still had no feedback but would follow up and let me know. after another 5 days I went back and after standing in the que for half hour I was told that he still had no feedback and that he would speak to his supervisor , another week later I went in ( now it was 2 weeks later) and told them that I needed an answer, he said yes of course I will phone you tomorrow. No news again. I then phoned the manager he told me that he would tell the salesman to phone me the following day as he could see nothing wrong. 1 week later still no news. This is now 4 weeks of waiting<br> I have been a client for about 15 years of MTN and have always paid my account. DISCUSTING service and No communication. They most probably don't have stock but then tell the truth.

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Sept 2015, 10:26
Official
Hello miekeverkijk,

Thank you for your post.

We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.

Apologies for the inconvenience experienced, please note that the matter has been referred to Sales Department for further assistance.

We would like to assure you that we are actively working to improve our service levels.

Warm Regards
Thabisa
REQ:***

Best regards,