TR
Tumi R
1 reviews | Active since Nov 2019
04 Nov 2019, 11:13
Bad service
I recently upgraded my contract which was done telephonically by (MTN DIRECT) which was done on the 16th of September 2019. The package that I chose was My MTNCHOICE 10GB which is 80GB (40GB day 40GB Night) for R299 with the router R329. The data which is allocated to me is 40GB (20GB day 20GB night which is wrong but my account is being debited on R329. Been 3 weeks trying to sort this out without no luck I have requested the recoding which they said will be made available when I want it that too no luck. But every month my account is being debited and I'm not getting what I'm supposed to get.
I'm totally not happy with the service and so disappointed with MTN.
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Replies (1)TR
Tumi R's updateReviewer Update
07 Nov 2019, 03:30What you saying now and what I have been told e every time I call mtn is different. From dates not corresponding to no signature on the copy of the contract. So now wat you saying I must wait for something which I don't know when it will be sorted out while my account is being debited something which I'm not happy for. This is unacceptable and I'm not going to settle for and I'm no longer interested in this contract I want it canceled asap and I'm not going to be liable for anything as it's not my fault. You also failed to retrieve the recording, probably by now the recording as been altered. I'll rather take my money where I'll be treated fairly. I'll be waiting for a call from MTN retentions to cancel all my contacts I have with MTN. If they don't call its fine will do it my way then.
TR
Tumi R's update07 Nov 2019, 03:30
Reviewer Update
What you saying now and what I have been told e every time I call mtn is different. From dates not corresponding to no signature on the copy of the contract. So now wat you saying I must wait for something which I don't know when it will be sorted out while my account is being debited something which I'm not happy for. This is unacceptable and I'm not going to settle for and I'm no longer interested in this contract I want it canceled asap and I'm not going to be liable for anything as it's not my fault. You also failed to retrieve the recording, probably by now the recording as been altered. I'll rather take my money where I'll be treated fairly. I'll be waiting for a call from MTN retentions to cancel all my contacts I have with MTN. If they don't call its fine will do it my way then.