rA
raheemah A

1 reviews | Active since Aug 2015

24 Aug 2015, 12:13

bad service

I am very upset about mtns billing i have been through hell these past months and mtn customer service is pathetic i keep getting excuses and every time i call in mtns consultants are extremely rude i am being billed 4000 this month which is un expectable i only have three contracts how can i be billed that i need this situation sorted out Other wise further action will be taken i am a customer of mtn for years now and this keeps happening 4000 is way to much for phones if mtn does not sort this out before the deduction goes off as i keep getting references talking to people but nothing has been dealt with i will be taking it further to the ombudsman i am extremely thinking mtn license should be taken away .i need my billing sorted out i pay every month i don't get why mtn must rob me so i don't have 4000 for this month. My line is also suspended i need it uplifted.<br> I need my sustention uplifted .I will be logging a complaint against mtn on hello peter as well<br> I dealt with Imraan Kamaldien and he failed to get back to me or deal with my problem.<br> I just spoke to Jason presence on the 24/08/2014 mtn service is pathetic I would advise everyone to leave stay away from mtn

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Sept 2015, 15:21
Official
Hello raheemah,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for the break down in service in one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service Levels.

Please be advised that your account is in order hence is active. You can contact 808 for the outstanding balance .

Warm regards,
Matshidiso
REQ:***

Best regards,