MK
Moipone K
1 reviews | Active since Aug 2015
20 Aug 2015, 18:04
Bad service
I lost my phone and reported it TO MTN EAST GATE on 01 Aug 2015 till today I haven't received anything or heard anything from anyone,mtn service it's very bad I used to love mtn for the past 8 years using it,but know I'm really disappointed on them and their service it's sucks.they give you the number but when you call the always have technical problem what kind of people treat their customers like that I just want my phone I never miss a payment and they never forget to cut their money but the forget to help their customers.
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Replies (1)
MTN South Africa's replyOfficial
11 Sept 2015, 11:03Hello jumalabi1966,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Thank you for taking my call.
You did indicate that you have received your new phone and your problem has been rectified.
Regards
Rajesh
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Thank you for taking my call.
You did indicate that you have received your new phone and your problem has been rectified.
Regards
Rajesh
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 11:03
Official
Hello jumalabi1966,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Thank you for taking my call.
You did indicate that you have received your new phone and your problem has been rectified.
Regards
Rajesh
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Thank you for taking my call.
You did indicate that you have received your new phone and your problem has been rectified.
Regards
Rajesh
REQ:***
Best regards,