HV
Hennie V
1 reviews | Active since Sept 2012
19 Aug 2015, 22:15
Bad service
Below was MTN response which is a lie. Now you are dishonest as well pathetic.<br> <br> <br> <br> Hello venterhjh,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> The system does not pick up the details of your account using the reference numbers you provided. May we please have the phone number you wish to move to prepaid.<br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards<br> Thabelo<br> REQ:***
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MTN South Africa's replyOfficial
10 Sept 2015, 13:46Hello venterhjh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I'm also unable to pick up your information using the cell number *** you provided neither with the ID number. I checked both ref numbers from the previous escalation (***) and (***) both ref numbers are invalid.
please call our call centre for further investigation to this query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I'm also unable to pick up your information using the cell number *** you provided neither with the ID number. I checked both ref numbers from the previous escalation (***) and (***) both ref numbers are invalid.
please call our call centre for further investigation to this query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,
MTN South Africa's reply10 Sept 2015, 13:46
Official
Hello venterhjh,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I'm also unable to pick up your information using the cell number *** you provided neither with the ID number. I checked both ref numbers from the previous escalation (***) and (***) both ref numbers are invalid.
please call our call centre for further investigation to this query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I'm also unable to pick up your information using the cell number *** you provided neither with the ID number. I checked both ref numbers from the previous escalation (***) and (***) both ref numbers are invalid.
please call our call centre for further investigation to this query.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,