1 reviews | Active since Aug 2015
BAD Service
3 months ago reported to mtn that i have been paying for BIS for a year.But i Upgraded to an iphone. no one took it off when i upgraded. i went to one off the branches in carnival mall. the first lady helped me. after a week i have not heard anything. looking at the paper she gave me she had my number wrong. Went back there another lady helped me. Its been +-3 months i have not heard from anyone. now im trying to phone customer care 808 they tell you press 0 for an operator and then when you press 0 they cutt you off. is theere any way i can cancel all 4 my contracts due to bad service. Im really tired off this service. they are quick to tell you to pay or they switch your phone off butt theu owe me R600 and now nothing Happens
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have logged a billing query and an amount of R707.94 will be processed on your MTN account
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that we have logged a billing query and an amount of R707.94 will be processed on your MTN account
We would like to assure you that we are actively working to improve our service levels.
Regards
Nobuhle
REQ:***