Bad Service

It has been 3 weeks trying to upgrade my contract. My initial upgrade order was processed on the 8th of September and courier company delivered on the 14th. They couldn't hand over my new phone because my fingerprint authentication failed. Not sure what they comparing my fingerprints against and I work in an engineering workshop, so always have oil and little cuts on my finger tips. Needless to say, no feedback or call from Mondo, the MTN partner who handled my upgrade. I eventually went to an MTN shop to do the upgrade but couldn't because there was an open order. I phoned Mondo on Monday 19th to ask what's happening and agreed to have them deliver the phone in that week otherwise they need to cancel the order so that I could go over the weekend to the MTN shop again to upgrade at the store. We'll, a few calls later and we now sitting at cancellation pending, I will receive an update in 2 to 9 working days. which is going to put this whole upgrade process to more than a month. The people that I've interacted with are super friendly but it's company procedures and the in-ability to turn it into a positive experience after the failed delivery. So this is where the approximately 10 year relationship between MTN and myself end.