lN
lindiwe N
1 reviews | Active since Aug 2015
12 Aug 2015, 02:57
Bad Service
I have been on MTN for almost 2 years and everytime I call the call center there is no answer, the network is forever not connecting, the data bundles are promised 2 last the whole month but expire 2 days after purchase even those received on contract. The service is beyond bad but you increase monthly installments for contracts. I'm really not a happy customer and will not be renewing the contract or even buying out the contract and moving to another network should this below average level persist.
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MTN South Africa's replyOfficial
26 Aug 2015, 14:54Hello lynndeeway,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile
Best regards,
MTN South Africa's reply26 Aug 2015, 14:54
Official
Hello lynndeeway,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Sivuyile
Best regards,