BAD SERVICE

I PUT A COMPLAINT IN LAST MONTH ALREADY AND HAVE HEARD NOTHING BACK. I TRIED TO CALL THE CALL CENTER AND THEY DON'T ANSWER, I HAVE BEEN TO THE STORE AND THEY KEEP STALLING, I HAVE COMPLAINED ON HERE MORE THAN ONCE AND NO ONE IS GETTING BACK TO ME. IF I DON'T GET THE STORY WITH MY MONEY SORTED I WILL GO TO THE SMALL CLAIMS COURT AND THE POLICE TO FILE IT AS THEFT AND TAKE MY CASE FURTHER SINCE NO ONE SEEMS TO WANT TO HELP ME WITH THE ISSUES I AM HAVING WITH THE MONEY DISAPPEARING FROM MY PHONE AND NO ONE DOING ANYTHING TO ASSIST MY PROBLEM