Bad Service

After applying for an upgrade contract with MTN Direct on 20 July 2015 & waiting a few weeks with no delivery of an iPhone 5s 16gb I was finally contacted to say there was no stock available. I was then offered an iPhone 5S 64gb which I reluctantly agreed to as there was an additional R50/m charge. The next evening I received my invoice by email & was horrified to see that there were out of contract charges of more than R900. These costs were incurred during the period between my old contract being terminated & the new one being implemented.<br> I managed to contact Yanga Gesamba & asked him to hold the deal until my account was rectified.<br> Despite numerous emails & fruitless calls to to MTN customer care & MTN Direct this matter has still not been resolved. Calls to the customer care number are a joke as one holds on for lengthy periods (up to 1 hour) and you never get the matter resolved<br> Dealing with MTN direct is an extremely frustrating exercise and despite their claims that you are a \valued customer"one just appears to be a non entity of no concern at all.<br> I have probably wasted 10-12 hrs on fruitless calls & emails over the last month and have now reached the end of my tether"""