TM
Tredah M
1 reviews | Active since Nov 2014
06 Aug 2015, 11:18
BAD SERVICE
Hi I have received bad service from MTN SP INSURANCE the call centre cannot be reached as I have send them the claim insurance form for my lost phone, I got the auto reply email telling me dear valued customer your claim will be attended within 5 working days,since i send the forms on the 27.07.2015 till today i haven't receive any response, MTN insurance doesn't know how to treat valued customer, I even called 808 they couldn't assist me. As loyal customer I am not satisfied with the service from MTN.
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MTN South Africa's replyOfficial
25 Aug 2015, 11:46Hello morwetsi maubane,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim has been approved. You would need to visit your MTN store to settle the excess amount and receive your new handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim has been approved. You would need to visit your MTN store to settle the excess amount and receive your new handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply25 Aug 2015, 11:46
Official
Hello morwetsi maubane,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim has been approved. You would need to visit your MTN store to settle the excess amount and receive your new handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim has been approved. You would need to visit your MTN store to settle the excess amount and receive your new handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***