1 reviews | Active since Sept 2012
Bad service
I requested my telephone numbers to be migrated from contract to pre paid via e-mail on the 06/05/2015 (***) nothing happened, I phone the call centre they said it is not there department but the department that were responsible was on strike. Then I got a e-mail (***)on the 12/07/2015 stating (We will endeavour to have your query resolved and feedback to you within 3 business days. In the event that you have not received feedback or your request is deemed as an emergency, you may contact us by dealing 808 and selecting option 2 (free from an MTN contract cell phone number) or +2783 1 808 from any other service provider (calls are charged at standard cellular rates), and still no feedback.<br> <br> Please can you help me.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system does not pick up the details of your account using the reference numbers you provided. May we please have the phone number you wish to move to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system does not pick up the details of your account using the reference numbers you provided. May we please have the phone number you wish to move to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***