BAD Service

I'm not happy with the service that MTN is providing. I took the mobile insurance with them when taking a contract .My phone got damaged in March 2015. The access fee was payed in full on 2nd May. MTN brought the phone back to me not fixed. <br> <br> On the 19/05/2015 Gugu from the Repair Centre said the phone is still will them and is not fixed. On 09/06/2015 I call MTN call centre and talked to Yonela between 10:30 and 11:00AM , she called the repair centre and informed them about my phone .Lizandra from MTN (16/07/2015) was not able to tell of when the phone will be fixed, she also informed the Repair Center about this matter.<br> <br> John Ndlovu - escalated the matter 11 may 2015 (11:00) <br> Patrick Mfelang (03/08/2015 , Call ref ***) - he informed the Supervisors /managers. He then called the Repair Center and spoke to one of the ladies there to find out about the phone. She then informed Patrick that the phone is still with them and still needs to be fixed. As per Patrick ,ADRIAN STELLENBERG is being informed about this matter.<br> How long does it take for a phone to be fixed by MTN?<br> This in my last time being with MTN.<br> I think its about time that I look for better service provides.