JC
Jacqueline C
1 reviews | Active since May 2013
03 Aug 2015, 08:41
Bad service
I am a pay as you go customer at MTN,on 27/7/15 I went to the branch in Heidedal Twincity and the person there tolld me they can only help the contract clients the line is off to help pay as you go clients,i went to the head Office n Nelson Mandela drive,the lady help me there but the card was rejected but they have no sim cards to do a sim swap I was very unhappy because they don't even have sim cards.I went back on 01/7/15 at the Heidedal Branch and stand in the Q for 20 minutes I accept it because I have to wait for my turn but when it was my turn the lady told me i don't need to take out my id because they have no Simcards to do a sim swap and i ask her but you are suppose to announce if there is any clients who want to do a sim swap they have no simcards and she told me to go and buy at Pepstores which will take me ectra time to stand again in the Q that is very very bad service their attitude wasl like pay as you as go is not welcome there
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
17 Aug 2015, 09:55Hello Jacquleine,
We are truly sorry for the breakdown in service experienced with you having visited our outlets for a SIM swap.
We can confirm that we've been a experiencing a shortage in both SIM cards for both contract and prepaid users.
We've also now reported the matter directly to the Regional Manager for both stores and requested that it be dealt with accordingly to avoid such issues in future.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced with you having visited our outlets for a SIM swap.
We can confirm that we've been a experiencing a shortage in both SIM cards for both contract and prepaid users.
We've also now reported the matter directly to the Regional Manager for both stores and requested that it be dealt with accordingly to avoid such issues in future.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply17 Aug 2015, 09:55
Official
Hello Jacquleine,
We are truly sorry for the breakdown in service experienced with you having visited our outlets for a SIM swap.
We can confirm that we've been a experiencing a shortage in both SIM cards for both contract and prepaid users.
We've also now reported the matter directly to the Regional Manager for both stores and requested that it be dealt with accordingly to avoid such issues in future.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service experienced with you having visited our outlets for a SIM swap.
We can confirm that we've been a experiencing a shortage in both SIM cards for both contract and prepaid users.
We've also now reported the matter directly to the Regional Manager for both stores and requested that it be dealt with accordingly to avoid such issues in future.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,