SJ
Steven J
1 reviews | Active since Dec 2011
31 Jul 2015, 13:04
BAD SERVICE
I have been an MTN Client from when they started. I am now seriously considering moving to another service provider. I have not got my itemised billing for months and when I try to logon line it doesn't accept my password. I request a new password and the website keeps rejecting it. I have called the call centre only to be cut off or they keep transferring the call to another person until eventually you give up. I pay for the itemised billing but don't have access to it. This is *****, I am reporting this to ICASA if I don't receive a response from MTN.
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Replies (1)
MTN South Africa's replyOfficial
13 Aug 2015, 10:14Hello Arealight,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation the itemised billing and invoices from May to July have been emailed to you today as per your request.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation the itemised billing and invoices from May to July have been emailed to you today as per your request.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply13 Aug 2015, 10:14
Official
Hello Arealight,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation the itemised billing and invoices from May to July have been emailed to you today as per your request.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation the itemised billing and invoices from May to July have been emailed to you today as per your request.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,