DS
Deon S
1 reviews | Active since Jul 2015
30 Jul 2015, 19:20
Bad Service
I have handed my hand set in for a warranty assessment on 01/06/2015after it stopped charging. The Nokia 535 was 3 weeks old after a upgrade. MTN found the handset was defective and approved a replacement that was to be delivered to my door. As off today 30/07/2015 I am still waiting for a phone. I in the mean time had to go buy a phone for my secretary at R1200.00 to carry on working. All I get fro MTN direct is promises off call back that never materilize. Surely it can not take two months to sort this out.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
14 Aug 2015, 09:59Hello deon86,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the device was replaced however we have also noted that you are also experiencing issues with the replacement and that you were advised to go to the nearest MTN store for it to be tested.
Thank you
Wenzile Masina
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the device was replaced however we have also noted that you are also experiencing issues with the replacement and that you were advised to go to the nearest MTN store for it to be tested.
Thank you
Wenzile Masina
MTN South Africa's reply14 Aug 2015, 09:59
Official
Hello deon86,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the device was replaced however we have also noted that you are also experiencing issues with the replacement and that you were advised to go to the nearest MTN store for it to be tested.
Thank you
Wenzile Masina
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the device was replaced however we have also noted that you are also experiencing issues with the replacement and that you were advised to go to the nearest MTN store for it to be tested.
Thank you
Wenzile Masina