1 reviews | Active since Jul 2012
Bad service
So I called the call center today to follow up on the dispute I logged a month ago and spoke to this lady by the name of Sibongisile who sounded as though she was irritated by my call and couldn't wait for me to hang up. She kept on keeping me on hold chatting to her colleagues about boyfriends. In the end she gave me a no to call to arrange for a refund . I called that no and they referred me to the call center saying that should be arranged with them. My problem is am being charged for pocket switched data but I never exhausted my monthly data since April, secondly I recently added another line but the SIM card seems not to be functioning because apparently the SIM card was not rica'd, please assist in sorting this out.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent your query to the billing help desk for them to investigate.
Your new number should be working fine now as it shows that it was Rica registered on 30/07/2015.
With regards to Sibongile we will search for the recording and escalate the matter to her supervisor who will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent your query to the billing help desk for them to investigate.
Your new number should be working fine now as it shows that it was Rica registered on 30/07/2015.
With regards to Sibongile we will search for the recording and escalate the matter to her supervisor who will investigate and provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***