BAD SERVICE

On the 22nd of june I logged an insurance claim for my sony experia M@ aqua phone. The lady that was helping me told me that its going to take up to 5 days to process the claim. On 29th of June I phoned MTN Insurance to speak to an operator only to get no answer as they always experiencing high call volume then i sent an emeil still no respond nor help. on monday 20th July i went back to maponya mall branch and they couldnt help but sent an email and I have still not heard anything from MTN Insurance department. Its really a pathetic service. Every month my husband pay the insurance and contract installment. I have been a loyal customer to mtn and now i think its time i move to other benchmark retailers i have never received such BAD Service. my claim reference number is #***2