EG
Eric G

1 reviews | Active since Jul 2015

22 Jul 2015, 15:47

Bad service

I went to a MTN store in Cape Gate yesterday morning to get a gig of data loaded.<br> I also had my recurring data bundle upgraded to a gig.<br> I phoned Mtn call centre and waited on line for 1hour 10 minutes to get placed on hold 3 times and still do not have a gig loaded. I am now out of data and paying out of bundle rates for Data. <br> This is the worst service i have ever had.<br> 2 MTN Stores 3 different call centre consultants and they can not load 1 gig of data <br> It has taken 4 hour of my time and i still do not have the data i reqeusted.

0
Replies (1)
MTN South Africa
MTN South Africa's reply31 Jul 2015, 15:48
Official
Hello Ericgrobler,

Thank you for your post

Apologies for the delayed response and inconvenience experienced.

As per our telephone conversation your query has been resolved, my email addres is soko_s@mtn

Regards
Bongi

Best regards,