Bad Service

I am so unhappy and dissatisfied about the customer service experience I have received from "MTN Consulatants" First of the lack of compassion and empathy towards me as a consumer is digusting I have loaded airtime and bought data both my airtime and data vanished after minutes I called in spoke to a few agents they kept telling me the system has not updated and what not so I kept calling they were so *********** to assist me you could literally hear in their voice I mean how long does a system take to update. Well they logged the query for me mind you this was on the 20th of July jus called in now spoke to a team leader called Yusuf salomon who gave me a long ****py story as to why it was not resolved no communication from them whatsoever so me as a consumer money or data goes missing from me I just have to accept it but when your account is in arrears it is a different ball game 8 days later my query has not been resolved neither can i get a logical explanation its not a huge amount of money but fact remains it is my money