1 reviews | Active since Jan 2019
BAD SERVICE
Good day,
I submitted all the necessary documents required for insurance claim & finally it was approved on the 29th June 2020.
Last communication I got from MTN CLAIMS, was when they requested my physical address so they collect my cellphone so it can be fixed, I sent the my information that was on the 30th of June 2020.
Since then I have been calling MTN EVERYDAY (to confirm when are they going to collect the phone, they keep on saying tomorrow before 13:00), till today ive been getting the same story and I am tired calling them about this query.
Even yesterday the agent I spoke with said the same thing (that the phone will be collected today). I still have the phone with a broken screen that MTN seem to not wanna fix for me yet I pay my premiums and always on time.
I am not sure whats the problem?
I am not not happy client
Please be advised that I will not accept the excuse of not having an access to the insurance company system to resolve the problem.
Please see to it that you get in-contact with them or do what you can to have the matter resolved before end of business today as when I pay my contract every month I pay it together with my cellphone insurance premiums and I pay it to you (Mtn).
I have been patient enough and I will not accept this type of service from you further.
Regards
Khanyisile
Please be advised that I will not accept the excuse of not having an access to the insurance company system to resolve the problem.
Please see to it that you get in-contact with them or do what you can to have the matter resolved before end of business today as when I pay my contract every month I pay it together with my cellphone insurance premiums and I pay it to you (Mtn).
I have been patient enough and I will not accept this type of service from you further.
Regards
Khanyisile