DM
Dimakatso M

1 reviews | Active since Jul 2013

17 Jul 2015, 10:51

bad service

Good day<br> <br> Please assist me with cancelling this contract. I spoke to an agent in May asking for this to be cancelled once it expired in June but i see it wasn't cancelled..i have been struggling to get through your call centre due to the strike. Pls cancel this contract

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 May 2023, 21:58
Official
Hello dimakam,

Hello Mr Mwase

It is with great joy I can announce the strike has in fact ended yesterday and all should be back to normal soon. But let us try and resolve your problem at hand.

The usual practice for cancellation of any contracts would firstly be that the subscriber notifies MTN in writing with a 30 day (1 x calendar months) 's due notice. You might however still incur certain costs (ie \Early termination fees) which could include: