1 reviews | Active since Aug 2013
Bad service
I recently complained about not receiving my monthly invoices for my phone as well as my 3G-Conract . It was e-mailed to me every month for many years and out of the blue MTN stopped e-mailing me the invoices. I phoned the call centre several times and posted a complaint on HELLOPETER. After several weeks my invoices (backdated) was e-mailed to me with a response that everything has been sorted out and I will receive my invoices every month going forward. That was on 18 June. It is now 17 July and I still have not received my invoices for June 2015.<br> <br> I have come to the conclusion that MTN don't care about their customers and the only service they know is \lip service"<br> <br> It is beyond me that the new CEO Mteto Nyati made the following comment after the strike was resolved - verbatim \""The agreement serves the common interests of MTN and the employees"
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused due to a lapse in service.
Kindly be advised that the invoice will be resent and will take 2-24hrs to be delivered.
Regards,
Nomonde.
REQ:***
Thank you for posting.
Please accept our apologies for the delayed response and for any inconvenience caused due to a lapse in service.
Kindly be advised that the invoice will be resent and will take 2-24hrs to be delivered.
Regards,
Nomonde.
REQ:***
