JH
Jannie H

1 reviews | Active since Aug 2013

17 Jul 2015, 08:59

Bad service

I recently complained about not receiving my monthly invoices for my phone as well as my 3G-Conract . It was e-mailed to me every month for many years and out of the blue MTN stopped e-mailing me the invoices. I phoned the call centre several times and posted a complaint on HELLOPETER. After several weeks my invoices (backdated) was e-mailed to me with a response that everything has been sorted out and I will receive my invoices every month going forward. That was on 18 June. It is now 17 July and I still have not received my invoices for June 2015.<br> <br> I have come to the conclusion that MTN don't care about their customers and the only service they know is \lip service"<br> <br> It is beyond me that the new CEO Mteto Nyati made the following comment after the strike was resolved - verbatim \""The agreement serves the common interests of MTN and the employees"

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 Jul 2015, 09:11
Official
Hello jhane,

Thank you for posting.

Please accept our apologies for the delayed response and for any inconvenience caused due to a lapse in service.

Kindly be advised that the invoice will be resent and will take 2-24hrs to be delivered.

Regards,
Nomonde.
REQ:***