VM
Vuyokazi M
1 reviews | Active since Feb 2015
11 Feb 2015, 13:49
bad service
I'm a very unhappy customer I don't think I'v received such bad service. I took my phone in for repairs on 30.11.2014 and i still haven't received my phone. On 27.01.2015 i received a letter stating that my claim has been rejected , no one at the mtn insurance call centre seems to know why this is the case. Every time i call them I'm sent to someone else and still no one is able to help . A consultant by the name of Refilwe said my phone was taken back to repairs. The loan phone is starting to give me problems now .
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MTN South Africa's replyOfficial
20 Feb 2015, 12:55Hello Vuyo92,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Our records shows that your insurance claim has been approved. Your claim number is Ref No: 431275 with an access amount of R350 payable at the store.
Please do not hesitate to contact us should you have any queries going foward.
Kind Regards
Winnie
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Our records shows that your insurance claim has been approved. Your claim number is Ref No: 431275 with an access amount of R350 payable at the store.
Please do not hesitate to contact us should you have any queries going foward.
Kind Regards
Winnie
Best regards,
MTN South Africa's reply20 Feb 2015, 12:55
Official
Hello Vuyo92,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Our records shows that your insurance claim has been approved. Your claim number is Ref No: 431275 with an access amount of R350 payable at the store.
Please do not hesitate to contact us should you have any queries going foward.
Kind Regards
Winnie
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration that you endured in your attempt to have the issue resolved.
Our records shows that your insurance claim has been approved. Your claim number is Ref No: 431275 with an access amount of R350 payable at the store.
Please do not hesitate to contact us should you have any queries going foward.
Kind Regards
Winnie
Best regards,