mL
mpho L
1 reviews | Active since Jul 2015
16 Jul 2015, 16:45
bad service
On monday 2015/07/06 I went to mtn at campus square for insurance claim, the lady told me it would take 5 days for it to be loaded, on tuesday I went to them for a feedback, they told me insurance has not responded and I should wait for them to respond, I went back on thursday, again I was told they have not yet responded I should wait as there is nothing they can do in a branch, I called the number for insurance but it cuts calls
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MTN South Africa's replyOfficial
03 Aug 2015, 11:23Hello mpholebeko,
Thank you for your post.
We are terribly sorry for the inconveniences and delay that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the system does reflect that your claim was approved (Claim Ref Number: 446514). Please feel free to contact us should you require additional information.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences and delay that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the system does reflect that your claim was approved (Claim Ref Number: 446514). Please feel free to contact us should you require additional information.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply03 Aug 2015, 11:23
Official
Hello mpholebeko,
Thank you for your post.
We are terribly sorry for the inconveniences and delay that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the system does reflect that your claim was approved (Claim Ref Number: 446514). Please feel free to contact us should you require additional information.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences and delay that you experienced as a result of this. We completely understand the frustration it causes.
According to our records the system does reflect that your claim was approved (Claim Ref Number: 446514). Please feel free to contact us should you require additional information.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Bronwyn
REQ:***
Best regards,