EM
Edward M
1 reviews | Active since Jul 2015
15 Jul 2015, 12:31
BAD SERVICE
My phone was ****** on the 26 June 2015 I sent all my documentation to the MTN Insurnance the 03/07/15, 07/07/15 and again the 15/07/2015, Its supposed to take 48 hours for someone to get back to me, I complained on Hello Peter already and only got a reference number, I have been trying to contact them on *** but if you need to speak to a consultant the phone gets cut off. HOW MUCH LONGER DO I HAVE TO STRUGGLE TO GET HOLD OF YOU?????? I AM SO MAD!!! IF SOMEONE CAN'T HELP ME URGENTLY I WANT ALL MY INSTALMENTS BACK FROM THE INSURANCE I PAID AND I WANT TO CANCEL MY CONTRACT, but I cant even do that because no one is answering my requests.
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Replies (1)
MTN South Africa's replyOfficial
03 Aug 2015, 12:51Hello edwardmackay,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the insurance claim has been approved. You would need to visit the store to to settle the excess fee to receive your handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the insurance claim has been approved. You would need to visit the store to to settle the excess fee to receive your handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply03 Aug 2015, 12:51
Official
Hello edwardmackay,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the insurance claim has been approved. You would need to visit the store to to settle the excess fee to receive your handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
According to our records, the insurance claim has been approved. You would need to visit the store to to settle the excess fee to receive your handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Best regards,