UD
Una D
1 reviews | Active since Jul 2015
13 Jul 2015, 09:56
Bad service
I was handed over by Nashua to MTN in October 2014. All went well until May 2015 when MTN suspended my service due to a credit limit problem. This has happened for three months now and after speaking to customer care on numerous occasions cannot get the problem sorted. Was told that this is due to the strike and shortage of staff and I was also told that all I need to do each time I get suspended is to call 808 and I will get reconnected - I can't believe this. Can this problem be sorted ASAP.
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MTN South Africa's replyOfficial
21 Jul 2015, 15:31Hello robuna,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that the reason for the suspensions was due to your credit limit. As per our systems, this has been rectified by increasing your credit limit on the 20th of July.
Once again please accept our apologies for the inconvenience and thank you for the continued support.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that the reason for the suspensions was due to your credit limit. As per our systems, this has been rectified by increasing your credit limit on the 20th of July.
Once again please accept our apologies for the inconvenience and thank you for the continued support.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply21 Jul 2015, 15:31
Official
Hello robuna,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that the reason for the suspensions was due to your credit limit. As per our systems, this has been rectified by increasing your credit limit on the 20th of July.
Once again please accept our apologies for the inconvenience and thank you for the continued support.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that the reason for the suspensions was due to your credit limit. As per our systems, this has been rectified by increasing your credit limit on the 20th of July.
Once again please accept our apologies for the inconvenience and thank you for the continued support.
Kind regards
Letumile
REQ:***
Best regards,