1 reviews | Active since Jul 2015
bad service
My mom took me to upgrade my phone I took the samsung A5 all was well then after a week the internet was off couldnt do anything accept sms and make calls no internet conection after a week I went to krugersdorp mtn they put a quiry and told me they are buzy fixing it. On the 27 june my internet was back on line. 2weeks pass the same thing happend on the 3 july it went off again since now the 10th I dont have any internet conection cant do anything with this phone. I phoned 808 but there's no answer. I am frustrated with mtn the service is very bad in the begining mtn wasnt like this. And then I hear that mtn is on strike if this problem is not fixed within 24 hours me and my mom will go to krugersdorp branch and close the contract.. please if you want to keep your clients fix the problem Asap...
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation you have mentioned that the handset is working fine now. Should the handset have problems again kindly note that you would have to book your handset in for an assessment with the HVRC (repair centre).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
As per our telephonic conversation you have mentioned that the handset is working fine now. Should the handset have problems again kindly note that you would have to book your handset in for an assessment with the HVRC (repair centre).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,