CE
Charl E
1 reviews | Active since Jul 2015
09 Jul 2015, 16:00
Bad service
This is 7 days after my complaint and now its just referred to another department... Passing the buck and still my service is susspended. I still can not use my phone to call or sms. This is not acceptable at all. Ive been a loyal customer for 18 years and this it the type of service i get. Please tell me where to hand in my handset an cancel my contract.. And just try to tell me about penalties and ****...
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
10 Jul 2015, 18:34Hello Charl Els,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
MTN South Africa's reply10 Jul 2015, 18:34
Official
Hello Charl Els,
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***
Thank you for your post,
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Senzo
REQ:***