KA
Kazlin A
1 reviews | Active since Jul 2015
08 Jul 2015, 12:41
BAD SERVICE!!!
Good day<br> I'm writing to you with frustration!!! What happened to MTN??? Where I would recommend anyone to your network, but the past year I have to rethink about it.I have contract with MTN for 4 Years, if not more. It's my upgrade time in June 2015 and my current phone gave me problems. Calling 3 stores namely
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MTN South Africa's replyOfficial
22 Jul 2015, 11:35Hello Kazlina,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to MTN Direct team for urgent attention and to contact you directly so we may assist with the upgrade of the LG3 Beat. With regards to the bad service received from the Promenade store as discussed with you, I will also escalate to the management team to contact you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to MTN Direct team for urgent attention and to contact you directly so we may assist with the upgrade of the LG3 Beat. With regards to the bad service received from the Promenade store as discussed with you, I will also escalate to the management team to contact you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply22 Jul 2015, 11:35
Official
Hello Kazlina,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to MTN Direct team for urgent attention and to contact you directly so we may assist with the upgrade of the LG3 Beat. With regards to the bad service received from the Promenade store as discussed with you, I will also escalate to the management team to contact you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to MTN Direct team for urgent attention and to contact you directly so we may assist with the upgrade of the LG3 Beat. With regards to the bad service received from the Promenade store as discussed with you, I will also escalate to the management team to contact you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***